A call to the helpline, 0800 1020 3040, elicits a prompt response from professionals, regardless of the time or geographic location. And very importantly, the helpline is open 24/7. We have simplified the helpline service by making it language-sensitive whereby callers have the choice of language including English, Pidgin, Hausa, Yoruba and Igbo. “To those in need of help, we open a new chapter today, whereby help is just a phone call away. Aside from helping us in providing telephone-based psychosocial support and addiction services in the War Against Drug Abuse (WADA), it will at the same time provide us with information that will deepen our understanding of the country’s dynamics of drug use and potentially put us ahead of the game.” He disclosed that “the benefit of the call centre is manifolds. With its state-of-the-art equipment and its team of highly trained professionals in substance abuse disorder, this centre offers a tele-therapy service according to global best practices.” He added that “the NDLEA Call Centre is manned by a team of licensed and credible clinical psychologists, counselors, support workers and mental health professionals who would provide the needed support in aiding recovery, managing social and emotional problems, improving quality of life and enhancing performance and productivity of the users of the service. “Therefore, the inevitability and the utility of a toll-free helpline that guarantees anonymity, confidentiality and safety, as a motivation for those in need of health help to freely seek such.” Marwa said: “NDLEA recognised the importance of providing a safety bubble for users who ordinarily cannot access the conventional treatment services at established rehabilitation centres due to poverty, social stigma and the resultant discrimination attached to being an identified drug user in society, among other factors. He stated that the 26 treatment facilities across its commands are grossly inadequate in the face of statistics of drug users and those suffering from drug use disorder. This has become a necessity and a strategic intervention in our determined effort to bring under control the increasing cases of drug use disorder and related health concerns.”
#CALLCENTER PEOPLE FREE#
Marwa said that the NDLEA’s call centre with toll free helpline would be manned by professionals and experts in counseling, psychotherapy, psychology and psychiatry among others.Īccording to him, “the provision of this toll-free helpline is a milestone in our resolve to broaden access to quality health care for drug users in the country. Buba Marwa (Retd), has commissioned a modern 24/7 call centre that would attend to Nigerians with needs on drug related issues from all parts of the country.
#CALLCENTER PEOPLE SOFTWARE#
The dialing software was checked and a list of US telephone numbers in the Dialed/Received Calls was found, said Sameer Sharma, Deputy Commissioner of Police, Outer District.The Chairman/Chief Executive of the National Drug Law Enforcement Agency (NDLEA), Brig.
On checking the computer systems installed there it was found that they were also using remote access applications such as Ultra viewer, Team Viewer and Any Desk. It also came to notice that fraudsters were engaged in using illegal techniques, VOIP calling, bypassing the legal International Long Distance (ILD) Gateways and thus causing wrongful loss to Government Exchequer and wrongful gain to themselves. International fake call center busted, 32 people arrested New Delhi, June 4 (UNI) Around 32 people, who were allegedly running an International fake call center and used to dupe USA citizens under the pretext of providing Microsoft support, were arrested by the Cyber Police of Outer district here, police said on Saturday.Īccording to police, the accused were cheating US citizens by pretending to be executives of Microsoft support.